1.How long for shipment?
- Receiving time = Processing time +Shipping time.
- 1) Processing time: 3-4 Business Days
- 2) Shipping Time
|Shipping Methods||Order Amount||Freight (USD)|
|Expedited Shipping(5-7 Business days)||$0.00 and up||$15|
|Free Shipping(7-12 Business days)||$0.00 and up||Free|
Note: The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside USA or UK), bad weather and international couriers.
Normally, the order will be shipped from our International Warehouses which are located in Fuzhou and USA.
This will be an overseas shipping package, and the tracking number will be no major update changes in the first week, but it Will be updated quickly later. make sure you know this before you place an order.
Due to the epidemic, most parcels can be delivered on time, but individual parcel delivery dates may be a few days delayed.
2.Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status or you could browse the website 17track to see the tracking information.
3.Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Ourcool.
4) Your order can be tracked in details only when it arrives in your country’s facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!